Outage in YNAB

Scotiabank - Transactions Are Not Importing

Resolved Minor
January 28, 2025 - Started 9 months ago - Lasted about 1 month
Official incident page

Incident Report

We're investigating a spike in transactions not importing for Scotiabank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
Components affected
YNAB MX YNAB Plaid

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/06/2025 10:05PM

After monitoring Scotiabank’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!

MONITORING 8 months ago - at 02/27/2025 10:08PM

Our Direct Import provider has resolved the issue with Scotiabank. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to help@ynab.com!

IDENTIFIED 8 months ago - at 02/13/2025 07:36PM

Our import providers are continuing to work on Scotiabank. We will keep an eye out for any share-worthy or actionable updates and post here as soon as we have one. Thank you for hanging in there!

INVESTIGATING 9 months ago - at 01/30/2025 07:35PM

We've identified the cause of the issue and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.

INVESTIGATING 9 months ago - at 01/28/2025 09:49PM

We're investigating a spike in transactions not importing for Scotiabank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!

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