Multiple European Institutions: Connections Down

Unfortunately, this issue is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue for the remaining five financial institutions:

- AXA Banque (BE)
- GarantiBank (NL)
- HSBC (FR)
- ING Bank Śląski (PL)
- PKO Bank Polski (PL)

Our import provider will continue work behind the scenes, but we'll be retiring this from our Status Page to keep the information here fresh and relevant to newer incidents. When/if this issue is resolved for any of these institutions, we'll post a final update here and anyone subscribed to it will receive an email. In the meantime, we recommend trying to connect every few weeks just in case our provider fixes it before we're notified!

This issue has been resolved for two more institutions:
- Bank Pekao
- Argenta

If you're still having an issue with either of those, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!

A bit more good news! The issue has been resolved for Permanent tsb. If you're still having an issue with Permanent tsb, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!

Here is the updated list of impacted financial institutions:

- Argenta
- AXA Banque (BE)
- Bank Pekao
- GarantiBank
- HSBC (FR) - Particuliers
- ING Bank Śląski
- PKO Bank Polski

Good news! This is now only impacting the following financial institutions:

- Argenta
- AXA Banque (BE)
- Bank Pekao
- GarantiBank
- HSBC (FR) - Particuliers
- ING Bank Śląski
- Permanent tsb
- PKO Bank Polski

If you're having an issue with a bank that isn't listed above, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!

Our import provider is working hard to resolve this issue. There aren’t any actionable updates to share just yet, but we’re keeping a close eye and will share more as soon as we can. Thanks so much for your patience!

We're seeing a spike in connection issues with multiple European financial institutions. Our Direct Import provider is aware of the issue and working with the financial institutions on a fix. We'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!