Outage in YNAB

Multiple European Institutions: Connections Down

Minor
April 16, 2025 - Started about 1 month ago
Official incident page

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Outage Details

We're seeing a spike in connection issues with multiple European financial institutions. Our Direct Import provider is aware of the issue and working with the financial institutions on a fix. We'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
Components affected
YNAB Plaid
Latest Updates ( sorted recent to last )
IDENTIFIED 8 days ago - at 05/15/2025 09:26PM

A bit more good news! The issue has been resolved for Permanent tsb. If you're still having an issue with Permanent tsb, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!

Here is the updated list of impacted financial institutions:

- Argenta
- AXA Banque (BE)
- Bank Pekao
- GarantiBank
- HSBC (FR) - Particuliers
- ING Bank Śląski
- PKO Bank Polski

IDENTIFIED 24 days ago - at 04/29/2025 07:50PM

Good news! This is now only impacting the following financial institutions:

- Argenta
- AXA Banque (BE)
- Bank Pekao
- GarantiBank
- HSBC (FR) - Particuliers
- ING Bank Śląski
- Permanent tsb
- PKO Bank Polski

If you're having an issue with a bank that isn't listed above, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!

IDENTIFIED 30 days ago - at 04/23/2025 06:13PM

Our import provider is working hard to resolve this issue. There aren’t any actionable updates to share just yet, but we’re keeping a close eye and will share more as soon as we can. Thanks so much for your patience!

IDENTIFIED about 1 month ago - at 04/16/2025 06:15PM

We're seeing a spike in connection issues with multiple European financial institutions. Our Direct Import provider is aware of the issue and working with the financial institutions on a fix. We'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!

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