Outage in Yoto

Account login issues in Australia region

Resolved Minor
October 07, 2025 - Started 3 months ago - Lasted 13 days

Incident Report

We are currently investigating an issue affecting our account login service in the Australia region. Customers may experience issues logging into their account, and may receive an error message stating 'Something went wrong. Too many attempts, please try again in a few minutes'. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.

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Latest Updates ( sorted recent to last )
INVESTIGATING 3 months ago - at 10/08/2025 09:20AM

We are currently investigating an issue affecting our account login service in the Australia region. Customers may experience difficulties logging into their accounts and may be presented with an error message stating 'Something went wrong.'. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.

RESOLVED 3 months ago - at 10/07/2025 02:37PM

The issue affecting our account logins in the Australia region has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.

INVESTIGATING 3 months ago - at 10/07/2025 09:42AM

We are currently investigating an issue affecting our account login service in the Australia region. Customers may experience issues logging into their account, and may receive an error message stating 'Something went wrong. Too many attempts, please try again in a few minutes'. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.

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