Yotpo Loyalty issues - Monitoring

The incident has been resolved.

Note: We are currently backfilling the lag and expect to complete it within the next 6 hours

We apologize for the inconvenience caused.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team

Incident Update:

We want to keep you informed about an ongoing issue that our R&D team is actively working to resolve. At the moment, the following functionalities may be impacted:

1. Updates from Shopify (e.g. tags, emails)
2. Opt-in/opt-out customer flows
3. VIP tiers, including:
- Adding customers to a tier
- Rewarding tier entry
- Syncing VIP tier tags with your platform
4. Syncs with ESPs (customer updates & events)
5. Birthday and anniversary rewards
6. Data reset actions
7. Rewards for reviews

Our team is prioritizing the most critical areas first—specifically Shopify updates, opt-in flows, and VIP tier functionality.

We appreciate your patience and will continue to share updates as we make progress. Thank you for bearing with us!

We are continuing to monitor for any further issues.

Incident Update:

R&D team has implemented a fix for the issues outlined below and we are currently monitoring the systems to ensure the issue does not recur.

Yotpo Loyalty:
-Merchants were unable to access the Yotpo L&R admin.
-API might not be working

Yotpo Reviews:
-The “On-site Widgets” section in the Reviews admin was inaccessible.

Incident Timeframes (UTC):
Start: 11:00 PM
End: 1:48 AM

Start: 2:00 PM
End: 2:40 PM

Start: 4:45 PM
End: 5:15 PM


We sincerely apologize for any inconvenience this may have caused.

If you have any questions or concerns, please don’t hesitate to reach out via live chat or by submitting a support case.

The Yotpo Support Team