Outage in Yotpo

Newly Created Reviews Might Not Appear Onsite

Resolved Minor
September 11, 2025 - Started 2 days ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently investigating an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards. Our team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support Team
Components affected
Yotpo Widgets, Batch requests, JS & CSS
Latest Updates ( sorted recent to last )
IDENTIFIED 2 days ago - at 09/11/2025 09:07PM

We have identified the cause of an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards.

Our team is now working on providing a viable solution to restore normal functionality. We will share further updates as progress is made.

We sincerely apologize for the inconvenience and appreciate your patience.

The Yotpo Support Team

INVESTIGATING 2 days ago - at 09/11/2025 08:53PM

We are currently investigating an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards.

Our team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.

We sincerely apologize for the inconvenience and appreciate your patience.

The Yotpo Support Team

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