Outage in Yotpo

Newly Created Reviews Might Not Appear Onsite

Resolved Minor

September 11, 2025 - Started 4 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards. Our team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience. The Yotpo Support Team

Components affected

Yotpo Widgets, Batch requests, JS & CSS

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Latest Updates ( sorted recent to last )

IDENTIFIED 4 months ago - at 09/11/2025 09:07PM

We have identified the cause of an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards.

Our team is now working on providing a viable solution to restore normal functionality. We will share further updates as progress is made.

We sincerely apologize for the inconvenience and appreciate your patience.

The Yotpo Support Team

INVESTIGATING 4 months ago - at 09/11/2025 08:53PM

We are currently investigating an issue where newly created or imported reviews are not displaying on onsite widgets. This affects reviews created from September 9, 2025, onwards.

Our team is actively working to identify the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.

We sincerely apologize for the inconvenience and appreciate your patience.

The Yotpo Support Team

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