Outage in Yotpo

Yotpo Loyalty Admin inaccessible

Resolved Major
November 17, 2025 - Started about 4 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an interruption in the B2B service, causing the Loyalty admin to be temporarily inaccessible. Additionally, some on-site widgets fail to load, and merchants might experience issues with some API calls. Our R&D team has identified the issue and is currently working on a resolution. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
Components affected
Yotpo API integration with Yotpo Admin

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 11/17/2025 10:12AM

This incident has been resolved.

MONITORING about 3 hours ago - at 11/17/2025 09:24AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 4 hours ago - at 11/17/2025 09:13AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 4 hours ago - at 11/17/2025 09:13AM

We are investigating an interruption in the B2B service, causing the Loyalty admin to be temporarily inaccessible. Additionally, some on-site widgets fail to load, and merchants might experience issues with some API calls.

Our R&D team has identified the issue and is currently working on a resolution.

We apologize for the temporary inconvenience. More details to follow in the next status update

The Yotpo Support Team

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