Outage in Yotpo

Reviews main widget v2/v3 is not displaying on-site

Resolved Major
November 18, 2025 - Started 20 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue where the Reviews Main Widget is not displaying on-site, caused by request timeouts in the network layer. Initial checks indicate that all stores may be affected. Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We will share additional updates as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Please stay tuned to this status page for further updates. The Yotpo Support Team
Components affected
Yotpo Widgets, Batch requests, JS & CSS

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 11/18/2025 02:28AM

This incident has been resolved. Reviews Main Widget response time is now back to normal.

INVESTIGATING 20 days ago - at 11/18/2025 12:43AM

We are currently investigating an issue where the Reviews Main Widget is not displaying on-site, caused by request timeouts in the network layer. Initial checks indicate that all stores may be affected.

Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We will share additional updates as soon as more information becomes available.

We sincerely apologize for the inconvenience and appreciate your patience and understanding. Please stay tuned to this status page for further updates.

The Yotpo Support Team

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