Outage in Yotpo
Yotpo Service Disruption notice
Resolved MinorIncident Report
Summary AI Generated
Yotpo experienced a service disruption in their Loyalty & Referrals platform from 12:50 PM to 2:40 PM EST, where customer data failed to display for merchants using the Loyalty Tiers feature due to a backend system issue. The team identified the root cause at 1:05 PM EST, applied a fix at 1:35 PM EST by restarting affected systems, and confirmed full service recovery by 2:40 PM EST. No customer data was lost during the incident, as the issue only affected the display and loading of data in the Admin interface rather than the underlying records.
We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature.
We apologize for the temporary inconvenience. More details to follow in the next status update
Start Time: 12:50 PM EST
The Yotpo Support Team
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/18/2026 06:49PM
This incident has been resolved.
Full service recovery was confirmed at 2:40 PM EST. Loyalty Tiers customer data is loading normally in Admin, and we are no longer seeing related errors.
End Time: 2:40 PM EST
Thank you for your patience,
The Yotpo Support Team
MONITORING
3 days ago - at 05/18/2026 05:50PM
Our team applied a fix around 1:35 PM EST, and we are seeing a significant reduction in errors since 1:37 PM EST. Some merchants using Loyalty Tiers may still experience brief delays while we confirm full recovery across all stores.
No customer data has been lost — this issue affected the display and loading of customer data in Admin, not the underlying records.
We will continue monitoring the service and will post another update once we can confirm the issue is fully resolved.
IDENTIFIED
3 days ago - at 05/18/2026 05:35PM
At 1:05 PM EST, our team identified the cause of the disruption affecting some Loyalty & Referrals merchants. A backend issue with our Loyalty Tiers service was preventing customer data from loading correctly in Admin for some stores.
We are restarting the affected systems and monitoring recovery. We’ll post another update as soon as we have more to share.
We apologize for the inconvenience and appreciate your patience.
INVESTIGATING
3 days ago - at 05/18/2026 05:21PM
We are investigating an interruption in the Yotpo L&R service, causing customer data not showing to some merchants using the new Loyalty Tiers feature.
We apologize for the temporary inconvenience. More details to follow in the next status update
Start Time: 12:50 PM EST
The Yotpo Support Team
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