Outage in Yotpo
Degradation in points and redemption reminder alerts
Resolved MajorIncident Report
Summary AI Generated
Yotpo experienced a ~31-hour degradation in Loyalty Points Reminder and Loyalty Redemption Reminder emails and events beginning June 26, 2026, with merchants using external ESPs such as Klaviyo failing to receive these events as expected. A fix was deployed on June 29, confirmed stable the following day, and all missed events were retroactively retriggered on June 30 to restore full delivery.
We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026.
Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 06/30/2026 04:26PM
The issue was resolved yesterday, and we have confirmed that the fix is working as expected.
Today, June 30, we retriggered all events that were missed and affected by the incident.
If you have any questions, please contact our Support team via chat.
MONITORING
25 days ago - at 06/29/2026 04:47PM
A fix has been implemented, and we are now monitoring the next batch of events as they are processed.
If the issue is resolved, we will start working on the backfill process for the affected events.
We will provide another update as soon as we have more information.
INVESTIGATING
25 days ago - at 06/29/2026 09:34AM
We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026.
Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.
Latest Yotpo outages
Loyalty service degradation - 13 days ago
Yotpo Service Disruption notice - 15 days ago
Moderation Page Unavailable - 17 days ago
Points Not Awarded for Segment-Restricted Earning Rules - 24 days ago
Failures in point redemptions creations - about 2 months ago
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