Outage in Yotpo
Points Not Awarded for Segment-Restricted Earning Rules
Resolved MajorIncident Report
Summary AI Generated
Yotpo experienced a major incident where earning rules restricted by customer segments failed to award loyalty points as expected. The issue began at 10:30 UTC on 30 June 2026 and lasted approximately 5 minutes. The root cause was identified by the R&D team and a fix was actively implemented.
We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected.
Start time: 10:30 UTC (30 June 2026)
Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 06/30/2026 12:07PM
The incident has been resolved.
Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly.
End time: 12:00 UTC
If you continue to experience any issues, please don't hesitate to contact our Support team through chat.
IDENTIFIED
24 days ago - at 06/30/2026 11:30AM
We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected.
Start time: 10:30 UTC (30 June 2026)
Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.
Latest Yotpo outages
Loyalty service degradation - 13 days ago
Yotpo Service Disruption notice - 15 days ago
Moderation Page Unavailable - 17 days ago
Degradation in points and redemption reminder alerts - 25 days ago
Failures in point redemptions creations - about 2 months ago
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