SMS Delivery

We're aware of an issue currently affecting SMS delivery due to maintenance being performed by one of our third-party service providers. As a result, some SMS messages may be delayed or fail to send.We're monitoring the situation closely and will provide further updates as more information becomes available.Thank you for your patience and understanding.

We are continuing to monitor this issue closely with our SMS provider, who are actively investigating the root cause of the incident affecting SMS delivery.At this stage, they have not yet been able to identify the underlying cause and are unable to provide an estimated time for resolution. To minimise further disruption, they have implemented temporary measures to prevent additional message backlogs and duplicate SMS deliveries while their investigation continues.As a result, some SMS messages may be delayed, fail to send, or require resending once the incident has been resolved.We understand how important reliable SMS delivery is to your practice and sincerely apologise for the inconvenience. We will continue to provide updates here as soon as we receive further information from our SMS provider.

We are continuing to monitor this incident closely with our SMS provider.Their engineering teams, together with external resources, are treating this as a high-priority issue and are actively working to restore normal SMS delivery as quickly as possible.At this stage, there is still no estimated time for resolution. We will continue to provide updates here as soon as further information becomes available.Thank you for your continued patience and understanding.

The SMS delivery issue has been resolved. All failed messages have been requeued and successfully delivered across UK, AU, and US regions.Our SMS provider has implemented a fix and is actively monitoring their services. We are also continuing to monitor to ensure the issue does not reappear.