Outage in Zapier

Zapier accounts automatically switched, returning "Unable to access Zap" and " You either don't have permission to see this Zap or the Zap does not exist" errors.

Resolved Minor
June 10, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We've identified an issue where Zapier accounts are being automatically switched, returning "Unable to access Zap" and " You either don't have permission to see this Zap or the Zap does not exist" errors. This switch occurs between accounts users already have access to, but it is causing disruption while using the Zapier interface. We're currently working to implement a fix to address this issue and will update the StatusPage as soon as there are relevant updates. There appears to be no risk of data loss at this time. If you have further questions, please reach out to our Support Team here: https://zapier.com/app/get-help
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/10/2025 01:34PM

The issue where Zapier accounts were being automatically switched, returning "Unable to access Zap" and "You either don't have permission to see this Zap or the Zap does not exist" errors, is now resolved. You should be able to browse Zapier under the team you have selected, without being switched to another team automatically.

We appreciate your patience while we worked through this! If you have further questions, please reach out to our Support Team here:
https://zapier.com/app/get-help.

IDENTIFIED 3 days ago - at 06/10/2025 01:03PM

We have identified that the issue is related to the Zapier Chrome extension. Only a fraction of users with the extension installed are affected. There is no risk of data loss at this time.

We are currently working on a fix and will provide an update as soon as the issue is resolved.

If you have further questions, please reach out to our Support Team here:
https://zapier.com/app/get-help

INVESTIGATING 3 days ago - at 06/10/2025 10:51AM

We've identified an issue where Zapier accounts are being automatically switched, returning "Unable to access Zap" and " You either don't have permission to see this Zap or the Zap does not exist" errors.

This switch occurs between accounts users already have access to, but it is causing disruption while using the Zapier interface.

We're currently working to implement a fix to address this issue and will update the StatusPage as soon as there are relevant updates.
There appears to be no risk of data loss at this time.

If you have further questions, please reach out to our Support Team here:
https://zapier.com/app/get-help

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