Outage in Zapier
Users who sign up for a Team trial are instead signed up for a Pro trial.
Resolved Minor
July 07, 2026 - Started 11 days ago
- Lasted about 7 hours
Incident Report
Summary AI Generated
Users signing up for a Zapier Teams trial via the pricing page were incorrectly enrolled in a Pro trial instead, blocking access to Teams features for the duration of the issue. The incident lasted approximately 7 hours while engineering investigated the root cause. A fix was identified and deployed, restoring correct Teams trial enrollment for new signups.
We have reports that users who sign up for a Team trial are actually enrolled in a Pro trial. This means that Teams features are not available during the trial period.
Our Engineering team is aware of the issue and is working to resolve it. We'll continue to give updates as we make progress.
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Latest Updates ( sorted recent to last )
MONITORING
10 days ago - at 07/07/2026 10:53PM
We've identified and applied a fix for the issue where users signing up for a Teams trial from our pricing page were instead being placed on a Pro trial.
New signups should now correctly receive a Teams trial with full access to Teams features.
If you're experiencing any other issues with your account, please contact Support at https://zapier.com/app/get-help.
INVESTIGATING
10 days ago - at 07/07/2026 09:35PM
We’re aware of an issue where some users who try to start a Teams trial from our pricing page are instead placed on a Pro trial, so Teams features may not be available during the trial.
Our engineering team is investigating a fix to restore the correct Teams trial signup experience. We will provide the update by 4:15pm PT / 23:15 UTC.
If you’re experiencing any other issues with your account, please contact Support at https://zapier.com/app/get-help.
INVESTIGATING
10 days ago - at 07/07/2026 07:19PM
We’re aware an issue where some users who sign up for a Teams trial are instead enrolled in a Pro trial. As a result, Teams features may not be available during the trial period.
Our engineering team is continuing to investigate this issue and is working to resolve it. We’ll share another update by 2:15pm PT / 21:15 UTC.
If you're experiencing any other issues with your account please contact Support at https://zapier.com/app/get-help.
INVESTIGATING
11 days ago - at 07/07/2026 05:03PM
We have reports that users who sign up for a Team trial are actually enrolled in a Pro trial. This means that Teams features are not available during the trial period.
Our Engineering team is aware of the issue and is working to resolve it. We'll continue to give updates as we make progress.
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