Connectivity issues Zaptec Go/Go 2

This incident have been resolved.
Connections have been stable through the night.

We have identified the root cause of the connectivity issues affecting Zaptec Go and Zaptec Go 2 chargers and fixes have been implemented. Systems are gradually returning to normal, and chargers are expected to behave as intended within the next few hours.

If your charging station won't start charging because of connection issues, you can set it to Stand Alone mode through the Zaptec app to start charging. A guide on how to do this can be found here: https://help.zaptec.com/en-GB/article/use-stand-alone-mode-for-troubleshooting-and-unstable-internet?market=no

We will monitor the situation over the night.

We have identified that this incident only affects Zaptec Go and Zaptec Go 2 chargers. The issue impacts both LTE-M and Wi-Fi connectivity and is not limited to the Nordics, but affects a set of chargers globally.

Our team is continuing to investigate the root cause and is working to restore stable connectivity as soon as possible. We will share further updates as more information becomes available.

We are seeing an increase of charging stations connected to LTE-M in Norway, Sweden and Denmark loosing their network connectivity.
We are currently investigating this issue, and will update once we have more information.