Outage in Zenegy

3. part - Overførselsservice - Forsinkelse på betalinger

Resolved Major

May 26, 2023 - Started almost 3 years ago - Lasted 4 days
Official incident page

Incident Report

En forsinkelse hos Overførselsservice gør, at betalinger med dispositionsdato 26.05.2023 muligvis mangler at gå ind på modtagerkonto. Du kan altid se om betalingen er bekræftet ved i Zenegy at gå til Rapporter > Betalinger > Betalinger - Grupperet. Står den til Bekræftet, vil betalingen gå igennem. Vi afventer Overførselsservice

Components affected

Zenegy - Application

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/30/2023 06:03AM

Overførselsservice (Mastercard Payment services) har løst problemet. Betalinger med dispositionsdato d. 26.05.2023 er gået igennem.
Mastercard Payment Services has resolved the issue. Payments with availability date 26.05.2023 has gone through.

MONITORING almost 3 years ago - at 05/30/2023 06:00AM

Overførselsservice har løst problemet. Betalinger med dispositionsdato d. 26.05.2023 er gået igennem

MONITORING almost 3 years ago - at 05/26/2023 04:36PM

Opdatering fra Overførselsservice (Mastercard Payment Services) vedr, forsinkelser kan ses på deres hjemmeside her: https://www.mastercardpaymentservices.com/denmark

Update from Mastercard Payment Services regarding delay in payments can be found on their website: https://www.mastercardpaymentservices.com/denmark

IDENTIFIED almost 3 years ago - at 05/26/2023 02:28PM

Vi er i dialog med Overførselsservice, der forsat arbejder på sagen. Står betalingen til Bekræftet i Zenegy, vil den gå igennem. Hvornår afventer vi bekræftelse på fra Overførselsservice

We are in continuous contact with Overførselsservice (Mastercard Payment Services). They are continuing work to resolve the issue. If the payment is confirmed in Zenegy, the payment will go through. We are awaiting Overførselsservice (Mastercard Payment Services) for confirmation on when.

IDENTIFIED almost 3 years ago - at 05/26/2023 08:43AM

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