Outage in Zenfolio

Zenfolio: Images Failing to Upload

Resolved Major
November 23, 2022 - Started over 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

We are aware of the image upload failures being experienced on our Zenfolio Platform. Our teams are looking into it with the highest priority, and we’ll provide updates here once we have more information. Thank you for your patience.
Components affected
Zenfolio Login Zenfolio Email Communication Zenfolio Email Communication Zenfolio Content Rendering Zenfolio API Zenfolio Websites Zenfolio Websites Zenfolio Search Zenfolio Content Rendering Zenfolio Search Zenfolio Login Zenfolio Order Processing Zenfolio Order Processing
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/24/2022 02:53AM

After closely monitoring, upload processes have returned to normal and errors are no longer being seen. Thank you for your patience while we worked to resolve this.

MONITORING over 2 years ago - at 11/23/2022 11:40PM

A fix has been implemented and we are monitoring the platform

Unless needed before, the next update will be in ~4 hours at 8 pm Pacific.

INVESTIGATING over 2 years ago - at 11/23/2022 07:34PM

We are aware of the image upload failures being experienced on our Zenfolio Platform. Our teams are looking into it with the highest priority, and we’ll provide updates here once we have more information. Thank you for your patience.

Latest Zenfolio outages

Disruption to Order Processing on Zenfolio Classic - 19 days ago
Slow image generation for new uploads - about 1 month ago
Classic Service Interruption - about 1 month ago
NextZen Slowness - about 2 months ago
Incident Notification (Classic) - Slow Uploads and Content Rendering Issues. - about 2 months ago

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