Outage in Zenfolio

Slow image generation for new uploads on Classic

Resolved Minor
June 02, 2025 - Started 15 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We have received several reports of slow image generation for new galleries on Zenfolio Classic. Our engineers are working to identify the cause of the issue and we thank you for your patience.
Components affected
Zenfolio Content Rendering Zenfolio Content Rendering
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 06/03/2025 12:51AM

We have not received any further reports, so are closing this incident now.

Thank you for your patience.

MONITORING 14 days ago - at 06/02/2025 08:45PM

Thank you for your understanding while we troubleshooted this issue. Our engineers have implemented a fix for the slow content rendering of new images. We will continue to monitor the platform over the next few hours to ensure image loading remains stable.

INVESTIGATING 15 days ago - at 06/02/2025 07:01PM

We are continuing to investigate the cause of slow image generation impacting all Zenfolio users are on both Classic & NextZen.

INVESTIGATING 15 days ago - at 06/02/2025 06:35PM

We have received several reports of slow image generation for new galleries on Zenfolio Classic. Our engineers are working to identify the cause of the issue and we thank you for your patience.

Latest Zenfolio outages

Zenfolio Classic and NextZen services are degraded - 5 days ago
Lightroom Plug-In - 7 days ago
Disruption to Order Processing on Zenfolio Classic - 2 months ago
Slow image generation for new uploads - 3 months ago
Classic Service Interruption - 3 months ago

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