Outage in Zep Software
Increased latency and errors
Resolved MajorIncident Report
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/03/2026 11:44PM
We've continued to see healthy outcomes for our services, both in error rates and latencies, and consider this incident resolved after an hour of monitoring.
MONITORING
13 days ago - at 09/03/2026 10:38PM
AWS has begun to see some recovery, and we've seen that take effect within our own services. We will continue to monitor for errors and increased latency for the next 60 minutes.
IDENTIFIED
13 days ago - at 09/03/2026 10:12PM
We are impacted by an outage in AWS us-west-2 impacting multiple services. We've seen some recovery in latency, but continue to see errors and do not believe the outage is resolved on AWS' side. We will provide an update in the next 30-60 minutes as we learn more.
INVESTIGATING
13 days ago - at 09/03/2026 09:49PM
We are continuing to investigate this issue.
INVESTIGATING
13 days ago - at 09/03/2026 09:48PM
We are currently investigating this issue.
Latest Zep Software outages
Increased latency on searches - 1 day ago
High latency on context retrieval and graph searches - 6 days ago
Retrieval and episode processing - 20 days ago
Elevated latency on graph searches - 3 months ago
Elevated error rates on retrieval - 5 months ago
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