Outage in Zero Hash

Intermittent Delays with Trade Settlement and Convert_withdraw Requests

Resolved Minor
November 15, 2024 - Started about 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We have noticed a delay in processing settlements and transactions on our convert_withdrawal endpoint. Our team is aware of the issue and the cause, and are actively monitoring the situation. Impacted withdrawals will be sent on-chain automatically following issue resolution.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/16/2024 04:12AM

This incident has been resolved.

MONITORING about 2 months ago - at 11/15/2024 10:08PM

We have noticed a delay in processing settlements and transactions on our convert_withdrawal endpoint. Our team is aware of the issue and the cause, and are actively monitoring the situation. Impacted withdrawals will be sent on-chain automatically following issue resolution.

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