Intermittent Delays on Processing Crypto Withdrawals

This incident has now been resolved. Old withdrawals are now confirming on-chain.

Thank you again for your patience.

Update: Crypto withdrawals should be back on processing as usual.
We are now processing old transactions that are not still confirming on-chain. We will keep you posted once all transactions are confirmed on-chain.
Thank you and we appreciate your patience.

We have identified the root cause and a fix was deployed in production environment. Improvements are now being seen for the delayed transactions. We will keep monitoring until all transactions are out on-chain.
Thank you and appreciate you patience here.

Update: We are looking at a probable cause of this issue of delayed withdrawals. Investigation is still in progress. We will keep you updated on any improvements.

We have noticed an increased in delay of processing crypto withdrawals. Our team is currently investigating the issue. Apologies for the inconvenience.