Outage in Zero Hash

Elevated 500 err response on multiple endpoints

Resolved Major

November 18, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently impacted by an ongoing Cloudflare incident causing elevated error rate on our endpoints. The error is httpResponse: 500 More information can be found here https://www.cloudflarestatus.com/

Components affected

Zero Hash Digital Asset Deposits Zero Hash /accounts Zero Hash Digital Asset Withdrawals Zero Hash /deposits Zero Hash Fiat Deposits Zero Hash /index Zero Hash /liquidity Zero Hash Fiat Withdrawals Zero Hash /participants Zero Hash /positions Zero Hash /trades Zero Hash /withdrawals

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/18/2025 02:44PM

Cloudflare have implemented a fix and the incident is now marked as resolved.

MONITORING 2 months ago - at 11/18/2025 01:43PM

We have seen a significant improvement in Error rates. However, we are continuing to monitor the situation on Cloudflare side until the incident is marked fully resolved. https://www.cloudflarestatus.com/

MONITORING 2 months ago - at 11/18/2025 12:09PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 11/18/2025 12:08PM

We are currently impacted by an ongoing Cloudflare incident causing elevated error rate on our endpoints.

The error is httpResponse: 500
More information can be found here https://www.cloudflarestatus.com/

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