Outage in Zero Hash

Elevated Error Rate on GET /trades Endpoint

Resolved Minor
December 16, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue causing elevated error rate on our GET /trades endpoint The error response is 504 Gateway Timeout. We will continue to provide updates as we progress

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/16/2025 01:55PM

GET /trades endpoint is operational again

MONITORING 3 days ago - at 12/16/2025 12:59PM

A fix has been implemented and we are monitoring the results. Please note: there may be some delays in settling trades while the system works to catch up following issue resolution.

IDENTIFIED 3 days ago - at 12/16/2025 12:13PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 12/16/2025 11:53AM

The issue has been identified and we are working to implement a solution

INVESTIGATING 3 days ago - at 12/16/2025 11:33AM

We are investigating an issue causing elevated error rate on our GET /trades endpoint

The error response is 504 Gateway Timeout. We will continue to provide updates as we progress

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