Outage in Zero Hash
Withdrawal Delays Due to Gas Spike
Minor
February 02, 2026 - Started about 8 hours ago
Official incident page
Official incident page
Incident Report
Our team is aware of delays with processing withdrawals on BTC, ETH, USDC and USDT due to a spike in Gas / Fee. Impacted withdrawals will be confirmed on-chain once Gas / Fee price come back down. Updates will be provided as we progress.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
25 minutes ago - at 02/02/2026 12:06PM
We are actively addressing the stuck transactions. An issue with the transaction boost API delayed initial recovery efforts, but a fix is currently being implemented. Once resolved, all queued transactions will be processed on-chain. Thank you for your patience.
MONITORING
about 2 hours ago - at 02/02/2026 10:09AM
We are continuing to work on speeding up the oldest transactions in order to clear the backlog affected by this spike in Gas fees.
MONITORING
about 5 hours ago - at 02/02/2026 07:39AM
We are continuing to monitor the GAS fee and work on speeding up the process. Currently the withdrawals are still pending on chain and we will let you know once they are confirmed on chain.
MONITORING
about 7 hours ago - at 02/02/2026 05:25AM
We are still monitoring the GAS spike and working with our MPC provider to speed up the low fee transactions. We will keep you updated with the progress and let you know once the withdrawals are out on chain.
MONITORING
about 8 hours ago - at 02/02/2026 04:13AM
Our team is aware of delays with processing withdrawals on BTC, ETH, USDC and USDT due to a spike in Gas / Fee. Impacted withdrawals will be confirmed on-chain once Gas / Fee price come back down. Updates will be provided as we progress.
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