Zero Hash experienced intermittent delays in processing withdrawals for 2 hours due to issues with their MPC (multi-party computation) provider, affecting the /accounts component. The team implemented a fix and monitored the resolution, with all pending withdrawals automatically re-sent on-chain once the issue was resolved.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have detected a delay in processing withdrawals caused by our MPC provider. Our team is fully aware of the situation and is actively monitoring the resolution process. All pending withdrawals will be re-sent on-chain automatically once the issue is resolved.
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