Outage in Zero Hash

Delays in processing Crypto Withdrawals

Resolved Minor

March 07, 2026 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Zero Hash experienced a 2.8-hour incident where crypto withdrawals were significantly delayed due to issues with their MPC (Multi-Party Computation) provider. The delays affected the /accounts component and Fiat Deposits functionality, preventing transactions from being confirmed on the blockchain in a timely manner. The incident was resolved after the MPC provider implemented a fix, and all delayed withdrawals were successfully confirmed on chain.

Our monitoring systems have flagged increased delays in processing crypto withdrawals. The delay is originating from our MPC provider, we are now working internally to fix this issue. We will keep you updated. Thank you for you patience.

Components affected

Zero Hash /accounts Zero Hash Fiat Deposits

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/07/2026 04:27PM

This incident has been resolved and all delayed withdrawals are now confirmed on chain. Thank you for your patience!

MONITORING about 2 months ago - at 03/07/2026 04:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/07/2026 03:46PM

Our MPC provider is now implementing a fix to the issue. Once fix is fully implemented, transactions will be confirmed on chain.

IDENTIFIED about 2 months ago - at 03/07/2026 01:42PM

Our monitoring systems have flagged increased delays in processing crypto withdrawals.
The delay is originating from our MPC provider, we are now working internally to fix this issue.
We will keep you updated. Thank you for you patience.

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