Outage in Zero Hash
Delayed withdrawals and Account Balances Notifications Sync Issue
Resolved MinorIncident Report
Summary AI Generated
Zero Hash experienced delayed withdrawals and account balance notification sync issues starting at approximately 12:00 UTC, affecting the /accounts component for 3.7 hours. The engineering team resolved the withdrawal processing bottleneck and confirmed all previously stuck transactions on-chain, while also identifying the root cause of missed account balance updates. A recovery process was initiated to sync the missed data over an extended period, with the incident moved to monitored status.
We are currently investigating an issue involving delayed withdrawals originating at approximately 12:00 UTC. This appears to be concurrent with a known service disruption affecting account balances notification updates.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 03/23/2026 07:08PM
Update:
Succeeding Account Balances should now flow as expected.
Our engineering team has begun the recovery process to sync the identified missed versions.
As this involves a significant volume of data, the full synchronization will take place over an extended period. We are moving this incident to a monitored state and will close this status page.
Future updates will be provided to platforms through our support channels.
IDENTIFIED
5 days ago - at 03/23/2026 05:32PM
Incident Updates
Withdrawal Processing: We have successfully resolved the bottleneck affecting pending withdrawals. All previously stuck transactions are now confirmed on-chain.
Balance & Notification Sync: Our engineering team has pinpointed the root cause of the current synchronization lag. We have identified the specific count of missed versions causing the discrepancy in account balances updates. We will keep you updated.
IDENTIFIED
5 days ago - at 03/23/2026 03:28PM
We are currently investigating an issue involving delayed withdrawals originating at approximately 12:00 UTC. This appears to be concurrent with a known service disruption affecting account balances notification updates.
Latest Zero Hash outages
Delays in processing Crypto Withdrawals - 21 days ago
Client Portal Not Loading - 27 days ago
Intermittent Delays Processing Withdrawals - about 1 month ago
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Withdrawal Delays Due to Gas Spike - about 2 months ago
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