Outage in Zero Hash
Intermittent delays processing withdrawals on convert withdraw execution
Resolved MinorIncident Report
Summary AI Generated
Zero Hash experienced intermittent delays processing crypto withdrawals through the /convert_withdraw/execute endpoint for 3.7 hours. The issue affected the /accounts component and caused a backlog of withdrawals that returned 404 errors on the GET /withdrawals/requests endpoint. The team implemented a fix to restore the convert_withdraw endpoint functionality and processed the affected withdrawal backlog.
We are investigating delays in processing crypto withdrawals that are tied to executions on the /convert_withdraw/execute endpoint. Withdrawals will be processed as soon as the issue is resolved.
Components affected
Zero Hash /accountsTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 04/14/2026 02:02PM
This incident has been resolved.
MONITORING
about 11 hours ago - at 04/14/2026 12:05PM
Update: Our team is continuing to process the backlog of withdrawals affected by this incident. Monitoring indicates that new withdrawals should now proceed as expected.
IDENTIFIED
about 12 hours ago - at 04/14/2026 11:15AM
A fix has been implemented. The convert_withdraw endpoint is operational again.
There is a backlog of withdrawals affected by the incident that are returning 404 on GET /withdrawals/requests endpoint. We are continuing to work on rectifying these.
INVESTIGATING
about 13 hours ago - at 04/14/2026 10:19AM
We are investigating delays in processing crypto withdrawals that are tied to executions on the /convert_withdraw/execute endpoint. Withdrawals will be processed as soon as the issue is resolved.
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