Outage in Zero Hash
Elevated 404 Error Rate on /withdrawals/requests Endpoint
Resolved MajorIncident Report
Summary AI Generated
Zero Hash experienced elevated 404 errors on the /withdrawals/requests endpoint that affected all withdrawal operations, including those initiated via /convert_withdraw/execute and /payments endpoints. The issue caused withdrawals to be stalled or dropped during the 1.8-hour incident window. The root cause was identified and fixed, with all impacted withdrawals subsequently reprocessed once the system was restored.
We are investigating an issue causing elevated 404 error rate on our /withdrawals/requests endpoint.
The root cause has been identified and we are working on a fix. We will keep you posted with the progress. Once root cause is fixed we will reprocess all pending withdrawals.
Sorry for the inconvenience and feel free to reach out if you have any questions.
Components affected
Zero Hash /accountsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 04/16/2026 02:41AM
The incident has been resolved. All impacted withdrawals have been reprocessed.
We appreciate your patience while we worked through the issue. Please do not hesitate to reach out if you still see anything abnormal or have any questions.
IDENTIFIED
about 13 hours ago - at 04/16/2026 02:14AM
We are continuing to work on a the fix deployment. There was an issue with the end testing and we are now taking a different approach to release the fix as soon as possible.
The impact is specifically affecting all withdrawals including those initiated via the /convert_withdraw/execute and /payments endpoints. Once the deployment is fully complete, we will execute a replay of all affected transactions to automatically process any withdrawals that were stalled or dropped during this window.
We will provide another update as soon as the deployment is finished and the reprocessing has begun. Thank you for your continued patience.
IDENTIFIED
about 14 hours ago - at 04/16/2026 12:59AM
We are investigating an issue causing elevated 404 error rate on our /withdrawals/requests endpoint.
The root cause has been identified and we are working on a fix. We will keep you posted with the progress. Once root cause is fixed we will reprocess all pending withdrawals.
Sorry for the inconvenience and feel free to reach out if you have any questions.
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