Outage in Zero Hash
Delay in Crediting Deposits
Resolved MinorIncident Report
Summary AI Generated
**Zero Hash experienced a ~4.6-hour delay in crediting incoming digital asset deposits to user accounts.** The issue affected the accounts component, leaving some deposits unprocessed, though all assets remained safe with no risk of loss. The root cause was addressed and impacted transactions were reprocessed to restore normal crediting.
We identified an issue that caused some incoming digital asset deposits to not be credited to accounts. The root cause has been addressed and deposits are being processed. We are now working through resolving impacted transactions. There is no risk of missed or lost deposits and all assets sent to Zero Hash wallets are safe.
We appreciate your patience while we resolve this issue.
Components affected
Zero Hash /accountsTrusted by 1,000+ teams
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MONITORING
about 1 month ago - at 07/02/2026 07:09PM
We identified an issue that caused some incoming digital asset deposits to not be credited to accounts. The root cause has been addressed and deposits are being processed. We are now working through resolving impacted transactions. There is no risk of missed or lost deposits and all assets sent to Zero Hash wallets are safe.
We appreciate your patience while we resolve this issue.
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