Outage in Zero Hash
Account Funding SDK: Session Timeouts and Deposit Failures
Resolved MajorIncident Report
Summary AI Generated
Zero Hash's Account Funding SDK experienced a ~2-hour incident where users encountered unexpected "session expired" errors that blocked successful fiat deposits. The engineering team identified the root cause and implemented a fix, which was then monitored before the incident was fully resolved.
We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits.
Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.
Components affected
Zero Hash Fiat DepositsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 07/04/2026 07:11PM
This incident has been resolved.
MONITORING
about 1 month ago - at 07/04/2026 06:52PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 07/04/2026 05:47PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 07/04/2026 05:20PM
We are currently investigating an issue where users are experiencing unexpected "session expired" errors. We are also aware that this is preventing successful deposits.
Our engineering team is actively looking into the root cause, and we are working to get this resolved as quickly as possible.
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