Outage in Zero Networks

MFA with DUO fails to create JIT Rule

Resolved Minor
April 08, 2025 - Started 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing an issue where Duo push notifications, once approved, are not immediately triggering the creation of the corresponding JIT access rule in the portal. As a temporary solution, we recommend using alternative MFA methods such as browser-based MFA.
Components affected
Zero Networks MFA
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/10/2025 07:21AM

Zero Networks pushed a fix yesterday at 17:00 (UTC) that fully resolves our MFA with DUO.
We've monitored it for over 12 hours to confirm everything is working as expected.
Incident resolved.

MONITORING 2 months ago - at 04/08/2025 04:41PM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 04/08/2025 04:33PM

Issue seems to reside on Duo's side - We see issues getting responses to our requests. We've added timeouts from our side to better handle those requests.
Temporary workaround: Using browser-based MFA.

INVESTIGATING 2 months ago - at 04/08/2025 03:49PM

We are currently experiencing an issue where Duo push notifications, once approved, are not immediately triggering the creation of the corresponding JIT access rule in the portal.

As a temporary solution, we recommend using alternative MFA methods such as browser-based MFA.

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