Outage in Zeta Global

Zeta Marketing Platform web access disruption.

Resolved Major
April 25, 2025 - Started 8 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.
Components affected
Zeta Global Web Application
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 04/25/2025 09:40AM

This incident has been fully resolved.

MONITORING 8 days ago - at 04/25/2025 07:00AM

The issue impacting access to the Zeta Marketing Platform web interface has been fully resolved. Users should now be able to access the interface without issues. Please note that this disruption was limited to the web interface only. All other services—including APIs, data imports and exports, reporting, and campaign execution—remained fully functional throughout the incident.

Our team identified the root cause and implemented a fix. We are closely monitoring system performance to ensure continued stability.

We appreciate your patience and understanding.

IDENTIFIED 8 days ago - at 04/25/2025 06:37AM

The Zeta Marketing Platform is currently experiencing a service disruption, preventing all users from accessing the web interface. Our team is actively investigating and working to restore functionality as soon as possible. The next update will be provided at the earliest.

INVESTIGATING 8 days ago - at 04/25/2025 06:29AM

We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery.
We value your trust and apologize for any inconvenience.

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