Outage in Zeta Global

Zeta Marketing Platform is experiencing delay in processing experience-based messages.

Resolved Major
July 25, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue causing delays in Experience-based trigger campaigns. Our team is actively investigating the root cause and will share findings as they become available. We will continue to provide regular updates as we progress through identification, impact analysis, and recovery.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/26/2025 07:01AM

This incident is now fully resolved following a period of stable monitoring. Event processing remains at normal levels.

MONITORING 3 months ago - at 07/26/2025 05:45AM

This incident has been resolved, and event processing has returned to normal levels. We will continue to monitor system performance closely.

IDENTIFIED 3 months ago - at 07/26/2025 05:25AM

The queued events are steadily decreasing, and we expect the service to normalize shortly. We will provide the next update within 30 minutes.

IDENTIFIED 3 months ago - at 07/26/2025 04:42AM

The queued events are steadily decreasing, and we expect the service to normalize shortly. We will provide the next update within 30 minutes.

IDENTIFIED 3 months ago - at 07/26/2025 04:27AM

The queued events are steadily decreasing, and we expect the service to normalize shortly. We will provide the next update within 15 to 30 minutes.

IDENTIFIED 3 months ago - at 07/26/2025 04:01AM

We have identified the root cause of the delays affecting experience-based trigger campaigns and are actively working on mitigating the issue. We expect this to be resolved in the next 30 minutes. We will continue to provide updates as progress is made.

INVESTIGATING 3 months ago - at 07/26/2025 03:48AM

We have identified an issue causing delays in Experience-based trigger campaigns. Our team is actively investigating the root cause and will share findings as they become available. We will continue to provide regular updates as we progress through identification, impact analysis, and recovery.

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