The Zeta Marketing Platform is experiencing latency in processing background jobs

We have concluded monitoring for this incident. Campaign processing metrics are within normal operating ranges. This issue is fully resolved.

We identified the root cause of increased latency in platform processing and have implemented a fix. Pending jobs are now clearing, and processing rates have returned to normal. Affected queues have returned to normal.  Our teams continue to monitor recovery and validate performance. We will provide further updates as recovery progresses.

We are currently investigating an issue causing increased latency in background job processing within the Zeta Marketing Platform. As a result, customers may experience delays in campaign delivery, reports, data imports, and exports. Our teams are actively working to identify the root cause and restore normal processing times. We will provide further updates as soon as more information becomes available.

We have seen an indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery.
We value your trust and apologize for any inconvenience.