Outage in Zipwhip

MMS Delivery Receipt Delays to Verizon Network for a Subset of Toll free Numbers

Resolved Minor
December 02, 2024 - Started 20 days ago - Lasted about 15 hours
Official incident page

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Outage Details

Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery receipt delays to Verizon Network in the US for Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers. We are actively working with our carrier partners to resolve the issue, and we will provide another update as soon as we have any new information to share.
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 12/02/2024 10:12PM

We are no longer experiencing delivery receipt delays when sending MMS to Verizon Wireless in the US via Toll Free Numbers. This incident has been resolved.

MONITORING 20 days ago - at 12/02/2024 10:58AM

We are observing recovery in MMS Delivery Receipt delays when sending messages to Verizon Network in the US for a subset of Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 20 days ago - at 12/02/2024 10:36AM

Our engineers have detected additional impact over Verizon Network in the US for a Subset of toll-Free Numbers.

At this moment, We are actively working with our carrier partners to resolve the issue, and we will provide another update as soon as we have any new information to share.

INVESTIGATING 20 days ago - at 12/02/2024 07:57AM

Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery receipt delays to Verizon Network in the US for Twilio Toll-Free numbers. Messages are queued due to capacity shortage, and customers may see delays when sending to certain US carriers.

We are actively working with our carrier partners to resolve the issue, and we will provide another update as soon as we have any new information to share.

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