Outage in Zipwhip

SMS and MMS Delivery Failures to Multiple Networks in the US/CA for a Subset of Long Code and Toll free Numbers

Resolved Minor
January 13, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

Our engineers are currently investigating the customer impact with SMS and MMS Delivery. We will follow up and provide customer impact details within 2 hours.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 01/14/2025 01:12AM

We are no longer experiencing MMS/SMS delivery failures in the US and Canada. This incident has been resolved.

MONITORING 1 day ago - at 01/13/2025 11:05PM

We are observing successful MMS/SMS delivery to Networks in the US and Canada for a Subset of Long Code and Toll free Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 01/13/2025 09:56PM

Our engineers are currently investigating the customer impact with SMS and MMS Delivery. We will follow up and provide customer impact details within 2 hours.

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