Outage in Zipwhip

Voice Insights Call Summaries Missing Branded Calling Related Fields

Resolved Minor
February 11, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We've become aware of a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/11/2025 10:30AM

Voice Insights call summaries for Branded Calling calls are no longer missing the Branded Calling-related fields. The incident is now resolved.

MONITORING about 1 month ago - at 02/11/2025 10:04AM

Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/11/2025 09:37AM

Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/11/2025 08:41AM

Voice Insights call summaries for Branded Calling calls that ended after 10:39pm PST are missing Branded Calling-related fields. Our engineers are investigating the issue. We will provide you with an update in the next 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 02/11/2025 07:59AM

We've become aware of a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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