Outage in Zipwhip

Elevated HTTP 500 Errors for Quota API

Resolved Minor
May 03, 2025 - Started about 16 hours ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating an elevated rate of HTTP 500 errors for Quota API requests which affects billing for flex customers. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 05/03/2025 08:03PM

Elevated rate of HTTP 500 errors for Quota API issue has been resolved and Flex is operating normally at this time.

MONITORING about 10 hours ago - at 05/03/2025 06:58PM

We are observing recovery in the Quota API requests affecting billing for Flex customers. We will continue to monitor system stability and provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 05/03/2025 03:45PM

We continue investigating an elevated rate of HTTP 500 errors for Quota API requests which affects billing for flex customers. Our engineers are working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 05/03/2025 01:50PM

We continue investigating an elevated rate of HTTP 500 errors for Quota API requests which affects billing for flex customers. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 05/03/2025 12:49PM

We are currently investigating an elevated rate of HTTP 500 errors for Quota API requests which affects billing for flex customers. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

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