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Outage in Zipwhip

Call Failures to Subset of Twilio Brazil Phone Numbers

Resolved Minor
May 13, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Call Failures to subset off Twilio Brazil phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/14/2025 05:45AM

The issue affecting inbound calls to subset off Twilio Brazil phone numbers has been resolved, and the service is functioning normally at this time.

MONITORING 11 months ago - at 05/14/2025 03:38AM

We have started seeing recovery for inbound calls to subset of Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 11 months ago - at 05/14/2025 03:20AM

The issue causing inbound call failures to subset of Twilio Brazil phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 11 months ago - at 05/14/2025 02:09AM

The issue causing inbound call failures to subset of Twilio Brazil phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/14/2025 02:06AM

Our monitoring systems have detected a potential issue with Call Failures to subset off Twilio Brazil phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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