Outage in Zipwhip

MMS Delivery Failures to Multiple Networks in the US from a subset of shortcodes

Resolved Minor
May 14, 2025 - Started about 14 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing MMS delivery failures to multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 10 hours ago - at 05/15/2025 12:50AM

We are no longer experiencing MMS delivery failures to multiple networks in the US from a subset of shortcodes. This incident has been resolved.

MONITORING about 12 hours ago - at 05/14/2025 10:46PM

We are observing successful MMS delivery to multiple networks in the US from a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 05/14/2025 09:05PM

We are experiencing MMS delivery failures to multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 05/14/2025 08:04PM

We are experiencing MMS delivery failures to multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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