Outage in Zipwhip

SMS Delivery Delays to Vodacom in South Africa via Subset of Longcodes

Resolved Minor
May 21, 2025 - Started about 20 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 05/21/2025 10:11PM

We are no longer observing recovery with delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. This incident has been resolved.

MONITORING about 17 hours ago - at 05/21/2025 08:14PM

We are observing recovery with delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. We will continue to monitor the situation to ensure a full recovery, and provide another update in 2 hours.

INVESTIGATING about 18 hours ago - at 05/21/2025 06:21PM

We are experiencing delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 20 hours ago - at 05/21/2025 05:19PM

We are experiencing delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.

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