Outage in Zipwhip

SMS Delivery Failures to Multiple Networks in Australia for a Subset of Longcodes

Resolved Minor
June 16, 2025 - Started about 17 hours ago - Lasted about 10 hours
Official incident page

Need to monitor Zipwhip outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Zipwhip, and never miss an outage again.
Start Free Trial

Outage Details

We are experiencing SMS delivery delays when sending messages to Telstra in Australia Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 06/16/2025 08:33PM

We are no longer experiencing SMS delivery failures to multiple Networks in Australia. This incident has been resolved.

MONITORING about 9 hours ago - at 06/16/2025 06:27PM

We are observing successful SMS delivery from a subset of Longcodes that were facing SMS delivery failures to multiple Networks in Australia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 06/16/2025 05:28PM

Twilio has mitigated the impact over the majority of traffic to Australia impacted by this incident. Now we can confirm that only a subset of Longcodes are facing SMS Delivery Failures to multiple Networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 06/16/2025 02:56PM

We are continuing to experience SMS delivery failures to multiple networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 06/16/2025 01:58PM

We are continuing to experience SMS delivery delays when sending messages to Telstra in Australia over a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 06/16/2025 11:51AM

We are continuing to experience SMS delivery delays when sending messages to Telstra in Australia Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 06/16/2025 11:01AM

We are experiencing SMS delivery delays when sending messages to Telstra in Australia Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook