Outage in Zipwhip

SMS Delivery Report Delays to Claro in Brazil

Resolved Minor
June 20, 2025 - Started about 24 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Claro in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 06/20/2025 08:19PM

We are no longer experiencing delivery report delays when sending to the Claro network in Brazil. This incident has been resolved.

MONITORING about 20 hours ago - at 06/20/2025 06:20PM

We have started seeing recovery for intermittent SMS Delivery Report Delays to Claro in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 20 hours ago - at 06/20/2025 05:53PM

The issue causing intermittent SMS Delivery Report Delays to Claro in Brazil has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 22 hours ago - at 06/20/2025 03:49PM

The issue causing intermittent SMS Delivery Report Delays to Claro in Brazil has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 23 hours ago - at 06/20/2025 02:52PM

The issue causing intermittent SMS Delivery Report Delays to Claro in Brazil has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 24 hours ago - at 06/20/2025 02:26PM

Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Claro in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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