Outage in Zipwhip

Increased Latency in Creating Transcripts

Resolved Minor
July 03, 2025 - Started about 11 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Our engineers have identified an issue causing increased latency in creating transcripts due to a spike in received recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 07/03/2025 04:30PM

Our engineers have monitored the fix and confirmed that the issue causing increased latency in creating transcripts has been resolved. All services are now operating normally at this time.

MONITORING about 10 hours ago - at 07/03/2025 02:35PM

Our engineers have implemented a fix and are monitoring system performance for the issue causing increased latency in creating transcripts We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 11 hours ago - at 07/03/2025 01:40PM

Our engineers have identified an issue causing increased latency in creating transcripts due to a spike in received recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

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