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Outage in Zipwhip

SMS Delivery Failures to DiGi in Malaysia

Resolved Minor
January 20, 2026 - Started 3 months ago - Lasted about 11 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/21/2026 04:57AM

We are no longer experiencing SMS delivery failures to DiGi in Malaysia. This incident has been resolved.

MONITORING 3 months ago - at 01/21/2026 03:19AM

We are still observing successful SMS delivery failures to DiGi in Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 3 months ago - at 01/21/2026 01:17AM

We are still observing successful SMS delivery failures to DiGi in Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 3 months ago - at 01/21/2026 12:51AM

We are observing successful SMS delivery failures to DiGi in Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 01/20/2026 09:05PM

We are still experiencing SMS delivery failures to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 01/20/2026 07:24PM

We are still experiencing SMS delivery failures to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 01/20/2026 06:24PM

We are experiencing SMS delivery failures to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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