Outage in Zipwhip

SMS Delivery Delays and Failures to Orange / Altice in Dominican Republic

Resolved Minor

January 23, 2026 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue associated to SMS Delivery Delays and Failures to Orange / Altice in Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/23/2026 07:50PM

We are no longer experiencing SMS delivery delays and failures when sending messages to Orange / Altice in Dominican Republic. This incident has been resolved.

MONITORING about 2 months ago - at 01/23/2026 05:55PM

We are observing recovery in SMS delivery delays and failures when sending messages to Orange / Altice in Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 01/23/2026 05:05PM

We are experiencing SMS delivery delays and failures when sending messages to Orange / Altice in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 01/23/2026 04:57PM

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