Outage in Zipwhip

SMS Delivery Delays to Viva Network in the Dominican Republic

Resolved Minor

January 27, 2026 - Started about 14 hours ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Viva Network in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 10 hours ago - at 01/27/2026 11:06PM

We are no longer experiencing SMS delivery delays when sending messages to Viva Network in the Dominican Republic. This incident has been resolved.

MONITORING about 12 hours ago - at 01/27/2026 09:10PM

We are observing recovery in SMS delivery delays when sending messages to Viva Network in the Dominican Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 01/27/2026 07:05PM

We are continuing to experience SMS delivery delays when sending messages to Viva Network in the Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 01/27/2026 06:17PM

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