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Outage in Zipwhip

SMS Delivery Delays and Failures From Networks Subscribers to a Subset of Twilio's Australia Long Codes

Resolved Minor
January 27, 2026 - Started about 14 hours ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays and failures when sending messages from Networks Subscribers to a Subset of Twilio's Australia Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 01/28/2026 01:19AM

We are no longer experiencing SMS Delivery Delays and Failures From Networks Subscribers to a Subset of Twilio's Australia Long Codes. This incident has been resolved.

MONITORING about 9 hours ago - at 01/27/2026 11:25PM

We are observing recovery in SMS Delivery Delays and Failures From Networks Subscribers to a Subset of Twilio's Australia Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 01/27/2026 10:02PM

We are continuing to experience SMS delivery delays and failures when sending messages from Networks Subscribers to a Subset of Twilio's Australia Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 01/27/2026 10:01PM

We are continuing to experience SMS delivery delays and failures when sending messages from Networks Subscribers to a Subset of Twilio's Australia Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 01/27/2026 09:02PM

We are still experiencing SMS delivery delays when sending messages to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 01/27/2026 07:57PM

We are continuing to experience SMS delivery delays and failures when sending messages from Networks Subscribers to a Subset of Twilio's Australia Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 14 hours ago - at 01/27/2026 07:00PM

We are experiencing SMS delivery delays and failures when sending messages from Networks Subscribers to a Subset of Twilio's Australia Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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