Outage in Zipwhip
Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom
Minor
January 27, 2026 - Started about 10 hours ago
Official incident page
Official incident page
Incident Report
We are observing Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 hour ago - at 01/28/2026 07:54AM
We have started seeing recovery for voice calls from multiple networks to a subset of Twilio numbers in the United Kingdom. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 3 hours ago - at 01/28/2026 06:07AM
We have started seeing recovery for voice calls from multiple networks to a subset of Twilio numbers in the United Kingdom. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 5 hours ago - at 01/28/2026 04:00AM
We are continuing to observe voice call failures from multiple networks to a subset of Twilio numbers in the United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 7 hours ago - at 01/28/2026 02:11AM
We are continuing to observe voice call failures from multiple networks to a subset of Twilio numbers in the United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 7 hours ago - at 01/28/2026 01:16AM
We are observing one more time Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
MONITORING
about 9 hours ago - at 01/27/2026 11:31PM
We have started seeing recovery for Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 10 hours ago - at 01/27/2026 10:47PM
We are observing Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
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