Outage in Zipwhip
High Error Rates for Conversations and Programmable Video in IE1
Resolved MinorIncident Report
Due to a third party provider, Conversations and Programmable Video were degraded between 7:53 AM to 9:28 AM Pacific Time on 01/28/2026. During this period, customers may have experienced "404" errors from Cloudfront for Conversation API calls or increased error rates when trying to connect to Video Rooms. The issue has been mitigated, but we are continuing to monitor. We'll provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/28/2026 08:47PM
"404" errors from Cloudfront for Conversation API calls or increased error rates when trying to connect to Video Rooms has been resolved and programmable video is operating normally at this time.
MONITORING
3 months ago - at 01/28/2026 07:17PM
Due to a third party provider, Conversations and Programmable Video were degraded between 7:53 AM to 9:28 AM Pacific Time on 01/28/2026. During this period, customers may have experienced "404" errors from Cloudfront for Conversation API calls or increased error rates when trying to connect to Video Rooms. The issue has been mitigated, but we are continuing to monitor. We'll provide another update in 2 hours or as soon as more information becomes available.
MONITORING
3 months ago - at 01/28/2026 06:20PM
Due to a third party provider, Conversations and Programmable Video were degraded between 7:53 AM to 9:28 AM Pacific Time on 01/28/2026. During this period, customers may have experienced "404" errors from Cloudfront for Conversation API calls or increased error rates when trying to connect to Video Rooms. The issue has been mitigated, but we are continuing to monitor. We'll provide another update in 1 hour or as soon as more information becomes available.
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